{"id":1116,"date":"2025-12-29T22:57:30","date_gmt":"2025-12-29T17:27:30","guid":{"rendered":"https:\/\/cancrodrink.ae\/?page_id=1116"},"modified":"2025-12-30T18:37:13","modified_gmt":"2025-12-30T13:07:13","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/cancrodrink.ae\/ar\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1116\" class=\"elementor elementor-1116\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5448174 e-flex e-con-boxed e-con e-parent\" data-id=\"5448174\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-848a4dc elementor-widget elementor-widget-cancro_policy\" data-id=\"848a4dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cancro_policy.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<style>\r\n\t\t\t{{WRAPPER}} .cancro-policy {\r\n\t\t\t\tfont-family: 'Gilroy', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\r\n\t\t\t\tcolor: #1a0a10;\r\n\t\t\t\tline-height: 1.6;\r\n\t\t\t\tmax-width: 720px;\r\n\t\t\t\tmargin: 0 auto;\r\n\t\t\t\tpadding: 24px;\r\n\t\t\t\tfont-size: 16px;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy h1 {\r\n\t\t\t\tfont-size: 32px;\r\n\t\t\t\tfont-weight: 800;\r\n\t\t\t\tcolor: #3f0e24; \/* Wine 900 *\/\r\n\t\t\t\tmargin-bottom: 8px;\r\n\t\t\t\tletter-spacing: -0.02em;\r\n\t\t\t\tline-height: 1.1;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy .last-updated {\r\n\t\t\t\tfont-size: 12px;\r\n\t\t\t\tfont-weight: 600;\r\n\t\t\t\tcolor: #c41e4a; \/* Wine 600 *\/\r\n\t\t\t\ttext-transform: uppercase;\r\n\t\t\t\tletter-spacing: 0.1em;\r\n\t\t\t\tmargin-bottom: 32px;\r\n\t\t\t\tpadding-bottom: 16px;\r\n\t\t\t\tborder-bottom: 1px solid #fcd5df; \/* Blush 200 *\/\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy h2 {\r\n\t\t\t\tfont-size: 22px;\r\n\t\t\t\tfont-weight: 700;\r\n\t\t\t\tcolor: #3f0e24; \/* Wine 900 *\/\r\n\t\t\t\tmargin-top: 36px;\r\n\t\t\t\tmargin-bottom: 16px;\r\n\t\t\t\tline-height: 1.25;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy p {\r\n\t\t\t\tmargin-bottom: 16px;\r\n\t\t\t\tcolor: #1a0a10;\r\n\t\t\t\tfont-size: 16px;\r\n\t\t\t\tline-height: 1.6;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy .mono {\r\n\t\t\t\tfont-family: 'JetBrains Mono', monospace;\r\n\t\t\t\tfont-weight: 600;\r\n\t\t\t\tcolor: #c41e4a;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy ul {\r\n\t\t\t\tmargin: 16px 0;\r\n\t\t\t\tpadding-left: 24px;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy li {\r\n\t\t\t\tmargin-bottom: 12px;\r\n\t\t\t\tcolor: #1a0a10;\r\n\t\t\t\tfont-size: 16px;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy .highlight-box {\r\n\t\t\t\tbackground: #fde8ec; \/* Blush 100 *\/\r\n\t\t\t\tborder-left: 4px solid #c41e4a; \/* Wine 600 *\/\r\n\t\t\t\tpadding: 16px 20px;\r\n\t\t\t\tmargin: 24px 0;\r\n\t\t\t\tborder-radius: 0 12px 12px 0;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy .highlight-box p {\r\n\t\t\t\tmargin: 0 !important;\r\n\t\t\t\tfont-size: 14px;\r\n\t\t\t\tcolor: #5a3d47; \/* Text Secondary *\/\r\n\t\t\t\tfont-weight: 500;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy a {\r\n\t\t\t\tcolor: #c41e4a; \/* Wine 600 *\/\r\n\t\t\t\ttext-decoration: none;\r\n\t\t\t\ttransition: color 0.2s ease;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy a:hover {\r\n\t\t\t\tcolor: #8b1d41; \/* Wine 700 *\/\r\n\t\t\t\ttext-decoration: underline;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy .contact-section {\r\n\t\t\t\tbackground: #fde8ec; \/* Blush 100 *\/\r\n\t\t\t\tpadding: 24px;\r\n\t\t\t\tborder-radius: 15px;\r\n\t\t\t\tmargin-top: 48px;\r\n\t\t\t\tborder: 1px solid #fcd5df;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy .contact-section h2 {\r\n\t\t\t\tmargin-top: 0;\r\n\t\t\t\tfont-size: 18px;\r\n\t\t\t\tcolor: #3f0e24;\r\n\t\t\t}\r\n\t\t\t{{WRAPPER}} .cancro-policy .contact-section p {\r\n\t\t\t\tfont-size: 14px;\r\n\t\t\t\tmargin-bottom: 12px;\r\n\t\t\t\tcolor: #5a3d47;\r\n\t\t\t}\r\n\t\t\t@media (max-width: 600px) {\r\n\t\t\t\t{{WRAPPER}} .cancro-policy {\r\n\t\t\t\t\tpadding: 16px;\r\n\t\t\t\t\tfont-size: 14px;\r\n\t\t\t\t}\r\n\t\t\t\t{{WRAPPER}} .cancro-policy h1 {\r\n\t\t\t\t\tfont-size: 28px;\r\n\t\t\t\t}\r\n\t\t\t\t{{WRAPPER}} .cancro-policy h2 {\r\n\t\t\t\t\tfont-size: 18px;\r\n\t\t\t\t\tmargin-top: 28px;\r\n\t\t\t\t}\r\n\t\t\t\t{{WRAPPER}} .cancro-policy p, {{WRAPPER}} .cancro-policy li {\r\n\t\t\t\t\tfont-size: 14px;\r\n\t\t\t\t}\r\n\t\t\t\t{{WRAPPER}} .cancro-policy .highlight-box {\r\n\t\t\t\t\tpadding: 12px 16px;\r\n\t\t\t\t}\r\n\t\t\t\t{{WRAPPER}} .cancro-policy .contact-section {\r\n\t\t\t\t\tpadding: 20px;\r\n\t\t\t\t}\r\n\t\t\t}\r\n\t\t<\/style>\r\n\r\n\t\t<div class=\"cancro-policy\">\r\n\t\t\t<h1>Cancellation Policy<\/h1>\r\n\t\t\t<p class=\"last-updated\">Last Updated: December 2025<\/p>\r\n\r\n\t\t\t<h2>1. Cancellation Window<\/h2><div class=\"highlight-box\"><p>Customers can cancel their order within <strong>24 hours<\/strong> of placing it, provided the order has not yet been dispatched.<\/p><\/div><h2>2. How to Cancel<\/h2><p>To cancel an order:<\/p><div class=\"process-steps\"><ol><li>Contact our customer service team immediately via email or phone<\/li><li>Provide your order number and reason for cancellation<\/li><li>Our team will confirm whether the cancellation can be processed<\/li><\/ol><\/div><h2>3. Cancellation Confirmation<\/h2><p>You will receive an email confirmation once your cancellation has been processed. If payment was already taken, the refund process will be initiated.<\/p><h2>4. Refund for Cancelled Orders<\/h2><div class=\"highlight-box\"><p>Refunds for cancelled orders will be made back to the payment solution used initially by the customer. Please allow for up to <strong>45 days<\/strong> for the refund transfer to be completed, depending on your bank's processing time.<\/p><\/div><h2>5. Orders Already Dispatched<\/h2><div class=\"warning-box\"><p><strong>Important:<\/strong> Orders that have already been dispatched cannot be cancelled. In such cases, you may refuse delivery or initiate a return once the product is received (subject to our Return Policy conditions).<\/p><\/div><h2>6. Cancellation by CANCRO ME TRADING L.L.C<\/h2><p>We reserve the right to cancel orders in the following situations:<\/p><ul><li>Product is out of stock<\/li><li>Pricing or product information error<\/li><li>Suspected fraudulent transaction<\/li><li>Inability to verify customer information<\/li><li>Order appears to violate our Terms &amp; Conditions<\/li><\/ul><p>In such cases, you will be notified immediately, and a full refund will be processed.<\/p>\r\n\t\t\t\t\t\t<div class=\"contact-section\">\r\n\t\t\t\t<h2>Contact Us<\/h2>\r\n\t\t\t\t<p>For any questions regarding our policies, please contact us:<\/p>\r\n\t\t\t\t<p>\r\n\t\t\t\t\t<strong>CANCRO ME Trading LLC<\/strong><br>\r\n\t\t\t\t\t506, Al Owais Business Towers,<br>\r\n\t\t\t\t\tAl Buteen, Baniyas Street, Deira - Dubai - U.A.E.<br>\r\n\t\t\t\t\tP.O. Box: 32172\r\n\t\t\t\t<\/p>\r\n\t\t\t\t<p>\r\n\t\t\t\t\t<strong>Phone:<\/strong> +971-4-2258101<br>\r\n\t\t\t\t\t<strong>Toll Free:<\/strong> 800-226276 (800-CANCRO)<br>\r\n\t\t\t\t\t<strong>Email:<\/strong> <a href=\"mailto:hello@cancrodrink.ae\">hello@cancrodrink.ae<\/a>\r\n\t\t\t\t<\/p>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Cancellation Policy Last Updated: December 2025 1. Cancellation Window Customers can cancel their order within 24 hours of placing it, provided the order has not yet been dispatched. 2. How to Cancel To cancel an order: Contact our customer service team immediately via email or phone Provide your order number and reason for cancellation Our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1116","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cancrodrink.ae\/ar\/wp-json\/wp\/v2\/pages\/1116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cancrodrink.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cancrodrink.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cancrodrink.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cancrodrink.ae\/ar\/wp-json\/wp\/v2\/comments?post=1116"}],"version-history":[{"count":7,"href":"https:\/\/cancrodrink.ae\/ar\/wp-json\/wp\/v2\/pages\/1116\/revisions"}],"predecessor-version":[{"id":1136,"href":"https:\/\/cancrodrink.ae\/ar\/wp-json\/wp\/v2\/pages\/1116\/revisions\/1136"}],"wp:attachment":[{"href":"https:\/\/cancrodrink.ae\/ar\/wp-json\/wp\/v2\/media?parent=1116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}